Privacy Policy

1. Introduction

FillPrescript ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using FillPrescript, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Name, email address, and phone number
• Physical address and location data
• Payment information (processed securely through our payment partners)
• Prescription images and related health information
• Pharmacy license information (for pharmacy partners)

Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and version
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process prescription requests and facilitate transactions
• Connect patients with nearby pharmacies
• Process payments and prevent fraud
• Verify pharmacy licenses and maintain platform integrity
• Communicate with you about orders, updates, and promotions
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Comply with legal obligations and enforce our terms

4. Information Sharing

We may share your information in the following circumstances:

With Pharmacies

When you submit a prescription request, we share relevant information with pharmacies to enable them to provide quotes and fulfill your order.

With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

For Legal Purposes

We may disclose information when required by law, to respond to legal process, or to protect the rights, property, or safety of FillPrescript, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Service.

We may use analytics services (such as Google Analytics) to help us understand how users interact with our Service.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.